Renderwow FAQ

Can I ask for a reimbursement if I cannot get a good job result after using Renderwow?

Well, it depends. If you cannot get a good job result due to the model, texture, rendering parameters, etc of your job after using Renderwow, we will not refund you; but if there is incorrect job result from Renderwow, we can refund you for your Renderwow account. However, please be noted that once you refill your Renderwow account, any refills cannot be refunded by cash.


Can I refill money via credit card?

Yes, of course you may use credit card to reload your account, Renderwow supports paypal payment.


I signed up today and already installed the program, but I cannot use the program, because "client cannot connect to server." Can you help me?

Normally it is caused by network issues like DNS servers or unstable network conditions. You could try more times if it still cannot work, please let us know.


Is this supported on Mac?

No, but will hopefully be coming soon.


If I shut down my computer while the renders are on the Renderwow cloud will they still be there when I turn it back on?

Yes, once your submitted jobs show their status as being queuing or rendering in the cloud. At this time, the rendering/renderings are not related to your computer, so you can shut down your computer.


My job cannot be downloaded?

Please send us your job information and the screenshot to: support@renderwow so we may help you out.


How can I setup render animation?

You could setup animation as the same way as your local rendering. And then click Renderwow render button.


My renders are rendering very slowly, is it possible to speed up my renders?

For single image, you could use distributed rendering to speed up your renders. Each server has 16 threads. If you use distributed rendering with 10 servers, it will be 160 threads in total. For animation rendering, the maximum servers for one job is 10 servers. If you need more, please let us know.


What versions of V-Ray for SketchUp does Renderwow support?

Renderwow supports V-Ray for SketchUp 2.00.25244 or above; user will be suggested use the latest version V-Ray for SketchUp to avoid some abnormal problems in the lower version.


Does Renderwow support displaying colors in sRGB space?

Renderwow doesn’t support “display colors in sRGB space”. If you turn it on, it might lead to an unsatisfactory result for your submitted job.


Why aren’t my refraction parameters working for my glass materials?

Renderwow doesn’t support color duplication for refraction parameters of glass materials currently, and if you turn it on, you may get an unexpected result for your renderings.


Does Renderwow support the VrayMtl settings?

Renderwow supports VrayMtl Reflect Glossiness, VrayMtl Reflect HightLight Glossiness, VrayMtl Refract Glossiness in V-Ray 3.4 for SketchUp, however, Renderwow doesn’t support them very well in V-Ray 2.0 for SketchUp.


The methods of how to solve the problem of log in.

1.Please restart your client and check the “network acceleration” and also choose your location when you log in again. Then, try to submit a job.

If it still doesn’t work, you can only try to use it after you network environment is stable.

2.Please clean up the DNS cache and change the gateway.

We use DHCP and router uses 8.8.8.8 and 9.9.9.9 as DNS gateway like this:

The way to clean up the DNS cache is to run ipconfig/flushdns in your computer.


Can I ask for a reimbursement if I cannot get a good job result after using Renderwow?

Well, it depends. If you cannot get a good job result due to the model, texture, rendering parameters, etc of your job after using Renderwow, we unfortunately will not refund you. However, if there is an incorrect job result due a direct problem from/by Renderwow, we can refund you credits towards your Renderwow account. However, please be noted that once you refill your Renderwow account, any refills cannot be refunded by cash.


Can I refill money via credit card?

Yes, of course you may use credit card to reload your account but must be linked and used through your PayPal account. Please note: Renderwow supports PayPal payment.

If you don’t have a PayPal account or you can’t use it in your area, we also support offline money transfer:

If you choose the offline money transfer, you will find our bank account details in the following:

Please note that once you complete your money transfer, please send us a credit bill and your Renderwow account name. We will then reload money to your Renderwow account immediately.


I signed up today and already installed the program, but I cannot use the program, because "client cannot connect to server." Can you help me?

Normally it is caused by network issues like DNS servers or unstable network conditions. You could try the following methods, and if it still doesn’t work. Please let us know as soon as you can and send us the scc.log file that can be found in the image below:


Is this supported on Mac?

Not at the moment, but will hopefully be coming soon.


If I shut down my computer while the renders are on the Renderwow cloud will they still be there when I turn it back on?

Yes, once your submitted jobs show their status as being queuing or rendering in the cloud. At this time, the rendering/renderings are not related to your computer, so you can shut down your computer.


My job cannot be downloaded?

You can try to choose the job and click the start download. If it’s still not working, please send us your job information and the screenshot to: support@renderwow so we may help you out.

Note: Our official website can also download the results. As shown below, logging in to the official website, the results can be downloaded from the bill.


How can I setup render animation?

You could setup animation as the same way as your local rendering. And then click Renderwow render button.


My renders are rendering very slowly, is it possible to speed up my renders?

For single image, you could use distributed rendering to speed up your renders. Each server has 16 threads. If you use distributed rendering with 10 servers, it will be 160 threads in total.

For animation rendering, the maximum servers for one job is 10 servers (when one frame is finished and downloaded, you can open full speed on the client). If you need more, please let us know by contacting us at: support@renderwow.com

Note: Distributed rendering charges are high, but still enjoy the event of Maximum charging $10 for big size still image.

For animation, open full speed on the client will not affect the charge of your job.

The cost of animation rendering is the sum of all single frame fees. Adding machines is just to make more frames render at the same time, reducing overall time.


What versions of V-Ray for SketchUp does Renderwow support?

Renderwow supports V-Ray for SketchUp 2.00.25244 or above; user will be suggested to use the latest version V-Ray for SketchUp to avoid some abnormal problems in the lower versions.


Does Renderwow support displaying colors in sRGB space?

Renderwow doesn’t support “display colors in sRGB space”. If you turn it on, it might lead to an unsatisfactory result for your submitted job.


Why aren’t my refraction parameters working for my glass materials?

Renderwow doesn’t support color duplication for refraction parameters of glass materials currently, and if you turn it on, you may get an unexpected result for your renderings.


Does Renderwow support the VrayMtl settings?

Renderwow supports VrayMtl Reflect Glossiness, VrayMtl Reflect HightLight Glossiness, VrayMtl Refract Glossiness in V-Ray 3.4 for SketchUp. However, Renderwow doesn’t support them very well in V-Ray 2.0 for SketchUp.


What is a gift card and how to use the it?

The gift card is a kind of coupon, which can be used for the cost of task rendering. Gift card is automatically used when it is given to your account, and you don’t need to operate it by yourself.

Note:In the case of gift card, the balance in the gift card will be deducted preferentially. When the balance in the gift card is used up, the balance in your account will be deducted. No operation is required. The rendering amount of your account will be frozen during rendering, and the fee will be deducted from the gift card after rendering. You can record the balance of your account before submitting the task and check it again after rendering.

Each gift card has its duration and type. The detailed information can be seen on the website.