This is usually due toyour mailbox has set up spam filtering. Please check your spam folder. If you still can't find it, please contact customer service,we’ll assist with manual verification and registration.
1. If your registered phone number is still active: Use the password reset link, enter your username, image captcha, and phone number, then request a voice verification code to reset your password.
2. If your phone number is no longer usable: Contact customer service to update your phone number first, then follow the steps above. For security, direct password resets by staff are not supported.
Go to 3ds Max → Customize → Preferences → Maxscript → enable “Run Startup Scripts,” then restart 3ds Max.
It reduces irradiance map min/max rates proportionally to the small photon map size—speeding up photon calculation while maintaining acceptable quality (validated across hundreds of test scenes).
Using multiple machines to render one image simultaneously—speeds up rendering but multiplies cost (e.g., 2 machines = 2× price).
Switch render quality to “Small Photon Map” mode. If still disabled, your scene likely uses the Brute Force (BF) GI algorithm, which conflicts with this feature.
Use the “Log Out” function in the client.
In the login screen → Settings → enable “Location Proxy”
1. Change the data drive to one with more free space.
2. Enable “Do Not Pack Files” in client settings (note: increases upload size—only use with fast internet).
Packing time depends on scene size and local hardware. Check Task Manager for “7Z.exe” process to confirm it’s running. To speed up, enable “Do Not Pack Files.”
Check if your C: drive is full or if file/texture paths contain special characters (e.g., #, &).
1. Upload stuck / exclamation mark: Restart client, enable “Network Acceleration.” A triangle icon indicates local network instability.
2. No upload speed: Temporarily disable antivirus/firewall.
3. Slow upload: Caused by local bandwidth limits. Try a stable network or enable region-specific “Network Acceleration.”
It shows real-time accumulated costs of ongoing tasks. Actual usable balance = Account Balance – Frozen Amount. Cleared upon task completion.
Yes—until your credit limit is exhausted. However, you cannot download results or submit new tasks if balance is negative.
You can cancel(stop) a job at any time, but you will be charged for the actual GHz-hours consumed up to the cancellation point. No charges apply to unstarted frames.
Standard/High-End tasks start immediately (brief queues may occur during peak hours). Budget mode queues >30 mins? Contact support.
Double-click a completed task in the client for details. For bulk billing, go to website → Account Center → “My Renders” → export statements.
Enable “Job synchronization” in client settings.
Right-click task → “Save Intermediate Result.”
1. V-Ray: Saves and continues rendering (multiple saves allowed).
2. Corona: Saves, applies denoising, and marks task as complete.
Only works while task is actively rendering.
1. Right-click task → “Browse Results.”
2. Drag task to far right → click folder icon.
3. Log in via website → download from account center.
Depends heavily on scene complexity (models, materials, settings). Test with a typical image. Always check material subdivision values—especially with downloaded assets—to avoid excessive render times.
Contact support immediately. Keep the task (do not delete) and provide error screenshots. If confirmed as cloud-side issue,Renderwow will refund costs and provide a solution.
First, test the same settings locally. If it fails locally, fix your scene. If it works locally, contact support with task details for diagnosis.
A triangle icon indicates network instability. Ensure stable connection. If unresolved, contact support.
Yes—go to Settings → switch to “Light Mode.”
1. Shutdown after upload: Computer powers off once upload completes (task status: Queued/Rendering).
2. Shutdown after download: Powers off after all current tasks finish and results are downloaded.
Website → Account Center → “Sub-Accounts” → “Create Sub-Account.”
For tasks with unpredictable render times, we recommend enabling the timeout alert function. The client will notify you once your specified time limit is reached, allowing you to monitor the render duration and ensure timely delivery. You can also set timeout alerts for 3ds Max still image and animation tasks at the time of submission.
It is not currently supported.
You can use the "Renderwow Image Gamma Adjustment Tool" to make quick adjustments.
