Cloud Rendering FAQ - Renderwow

Question 1

I didn't receive the E-mail verification code during registration. What should I do?

Accepted Answer

This is usually due to your mailbox having set up spam filtering. Please check your spam folder. If you still can't find it, please contact customer service for manual verification and registration.

Question 2

How can I reset my password?

Accepted Answer

1. If your registered phone number is still active: Use the password reset link, enter your username, image captcha, and phone number, then request a voice verification code to reset your password. 2. If your phone number is no longer usable: Contact customer service to update your phone number first, then follow the steps above.

Question 3

Why doesn't the Renderwow button appear in 3ds Max after plugin installation?

Accepted Answer

Go to 3ds Max → Customize → Preferences → Maxscript → enable "Run Startup Scripts," then restart 3ds Max.

Question 4

How does "Render Small Photon Map First" work?

Accepted Answer

It reduces irradiance map min/max rates proportionally to the small photon map size—speeding up photon calculation while maintaining acceptable quality (validated across hundreds of test scenes).

Question 5

What is "V-Ray Distributed Rendering"?

Accepted Answer

Using multiple machines to render one image simultaneously—speeds up rendering but multiplies cost (e.g., 2 machines = 2× price).

Question 6

Why is "Custom Small Photon Size" grayed out?

Accepted Answer

Switch render quality to "Small Photon Map" mode. If still disabled, your scene likely uses the Brute Force (BF) GI algorithm, which conflicts with this feature.

Question 7

How to enable network acceleration?

Accepted Answer

In the login screen → Settings → enable "Location Proxy".

Question 8

Not enough disk space when submitting large scenes?

Accepted Answer

1. Change the data drive to one with more free space. 2. Enable "Do Not Pack Files" in client settings (note: increases upload size—only use with fast internet).

Question 9

What is "Frozen Amount"?

Accepted Answer

It shows real-time accumulated costs of ongoing tasks. Actual usable balance = Account Balance – Frozen Amount. Cleared upon task completion.

Question 10

Can I continue rendering when my account balance is negative?

Accepted Answer

Yes—until your credit limit is exhausted. However, you cannot download results or submit new tasks if balance is negative.

Question 11

Can I cancel a job?

Accepted Answer

You can cancel (stop) a job at any time, but you will be charged for the actual GHz-hours consumed up to the cancellation point. No charges apply to unstarted frames.

Question 12

How to download rendered results?

Accepted Answer

1. Right-click task → "Browse Results." 2. Drag task to far right → click folder icon. 3. Log in via website → download from account center.

Question 13

What if rendering fails?

Accepted Answer

Contact support immediately. Keep the task (do not delete) and provide error screenshots. If confirmed as a cloud-side issue, Renderwow will refund costs and provide a solution.

Question 14

Is there a lightweight client version?

Accepted Answer

Yes—go to Settings → switch to "Light Mode."

Question 15

How to create sub-accounts?

Accepted Answer

Website → Account Center → "Sub-Accounts" → "Create Sub-Account."

Question 16

Is Mac supported?

Accepted Answer

It is not currently supported.

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